Customer Service

Merkaa Delivery and Returns

We hope you love shopping with markaa. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Exchange & Returns
We want you to be completely happy with your Markaa order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed.

Our customers may exchange or return their purchases within 14 days from the delivery date of their order under the following terms:

1- If the goods to be replaced or returned were not damaged by the customer and can be returned in its cover and attached to the original purchase receipt.
2- If the goods to be replaced or returned are not matching the ordered product and/or have defects and/or have defects that were not apparent at the time of purchase.
3- Shoes and accessories should be returned in their original branded boxes, placed inside a parcel box when being shipped.
4- When trying on shoes please be careful not to leave traces on the shoe or damage the shoe box.
5- Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
6- Socks and underwear are neither refundable nor exchangeable.
7- Gold can be returned and/or exchanged within 24 hours (ONLY) of the delivery date of the product.
8- You can exchange any product for another size while taking care of the previously mentioned requirements.
9- Oud, incense and its derivatives are neither refundable nor exchangeable.

For more any inquiries or concerns please contact our customer services.Returns and Replacements.